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Solutions to common Debit Cards, Online Banking, Mobile Banking and Make a Deposit questions.

DEBIT CARDS

ONLINE BANKING

Online Banking Customer Service: Toll Free: 800.414.4177

MOBILE BANKING

  • A. For iPhone users, go to the App Store and download the State Bank App. Use your existing State Bank online banking log in and password and begin banking via your smart phone. For Android users, go to the Google Play Store and download the State Bank App. Use your existing State Bank Online Banking log in and password to begin banking via your smart phone. State Bank does not charge for Mobile Banking. However, third party message and data rates may apply. Check with your wireless carrier.

  • A. Not at all. You can log on to mobile banking at http://mobile.statebt.com and save the browser on your phone.

  • A. Yes, Mobile Banking is compatible with all major mobile providers. State Bank does not charge for Mobile Banking. However, third party message and data rates may apply. Check with your wireless carrier.

  • A. Yes, in order to enroll in Mobile Banking you must first be a State Bank Online Banking customer. If you are not currently enrolled in Online Banking, click on the My Account tab at the top of the page, and select Enroll in Online Banking on the left hand toolbar.

  • A. Mobile Banking is available to State Bank Online Banking customers with an eligible account. You will also need a mobile phone and plan that allows you to send and receive text messages. State Bank does not charge for Mobile Banking. However, third party message and data rates may apply. These include your wireless carrier’s fees for text messaging. Check with your wireless carrier.

    Eligible Accounts:

    • Checking
    • Savings
    • Individual Retirement Accounts (IRAs)
    • Certificate of Deposit Accounts (CDs)
    • Money Market Accounts
    • Loans
  • A. State Bank does not charge for Mobile Banking. However, third party message and data rates may apply. These include your wireless carrier’s fees for text messaging. Check with your wireless carrier.

  • A. No personal information will be exchanged through the text messages you send or receive through Mobile Banking other than your balances or transaction information, depending on the text command sent to State Bank. Instead of your account number, State Bank uses the account nickname you created during Mobile Banking enrollment.

  • A. Your account nickname is an added security feature. You can customize the nickname to include up to 20 alphanumeric characters. Please note that special characters are not allowed. We recommend that you do not use a nickname that contains your full account number.

  • A. Yes, you can select the accounts you want to see with Mobile Banking, and exclude those you do not want to see. Go to the Preferences tab in Online Banking and select Update Mobile Settings to customize your Mobile Banking accounts.

  • A. No, only one number can be registered; however, you can access mobile banking from multiple devices without registering your phone number.

  • A. Go to the Preferences tab, then Mobile Settings in Online Banking. You will then need to change or remove the mobile number.

  • A. If your phone is lost or stolen, you should call your mobile provider to cancel service on the phone. Once you replace the phone, and if you keep the same number, Mobile Banking will continue to work. If you change your number, you will need to enroll your new number.

  • A. A derivation of phishing, SMiShing is the sending of SMS (text) messages from an unauthorized source to your mobile phone with the intent to collect your personal information. A typical SMiShing message might fraudulently advise you that your debit card has been compromised and that you should call a number to ensure your account’s security. State Bank will never send you a text message requesting that you provide personally identifiable information. SMiShing is easy to avoid if you know what to look for. Any unsolicited text message asking for you to reply with information about yourself or to call and provide such information to a voicemail or live person is inherently suspicious. Delete such messages without replying.

  • A. For optimum security and system compatibility, State Bank recommends using Android operating system Gingerbread 2.3.5 or later.

  • A. If you are concerned about security on your phone, we recommend downloading the mobile security software app Lookout.

MAKE A DEPOSIT